Terms and conditions
Article 1: Definitions
In these conditions is meant by:
a) accommodation: tent, folding caravan, mobile home, caravan, etc.
b) space: any storage space for a means of accommodation to be specified in the contract;
c) tourist place: a place available for accommodation for a maximum period of three months;
d) Entrepreneur: the company, institution or association that makes the space available to the person seeking relaxation;
e) the holidaymaker: the person who concludes the contract with the entrepreneur in terms of the place;
f) the fellow holiday maker(s): the person(s) also named in the contract;
g) a third party: any other person who is not the Recreationist and/or his Co-Recreationist(s);
h) the agreed price: the amount paid for using the tourist site; in this case, a price list must be used to indicate what is not included in the price;
i) information: information given in writing or electronically about the use of the rented space and accommodation, the facilities and the rules relating to the stay;
j) cancellation: written termination of the contract by the holiday maker before the start date of the stay;
k) a dispute: when a complaint lodged by the holiday maker with the entrepreneur has not been resolved to the satisfaction of the parties.
Article 2: Content of the contract
- The entrepreneur makes the agreed place available to the holidaymaker for recreational purposes, i.e. not for permanent residence, for the agreed period of time; the latter is thereby entitled to place accommodation of the agreed type and for the specified persons on the site.
- The entrepreneur is obliged to provide the holidaymaker with written information on the basis of which, among other things, the contract is concluded in advance. The entrepreneur must always inform the holidaymaker of changes to this information in writing in good time.
- If the information differs significantly from the information provided when entering into the contract, the holidaymaker is entitled to cancel the contract without costs.
- The recreation seeker is obliged to comply with the contract and the rules in the accompanying information. He shall ensure that any co-recreationist(s) and/or any third party(s) visiting and/or staying with him comply with the Contract and the rules in the accompanying information.
- If the content of the contract and/or related information deviates from the terms and conditions, the terms and conditions apply. This does not affect the right of the holidaymaker and the entrepreneur to make individual supplementary agreements, whereby these conditions are deviated from in favor of the holidaymaker.
- The entrepreneur assumes that the holidaymaker concludes this contract with the consent of his possible partner.
Article 3: Duration and termination of the contract
The contract terminates by operation of law at the end of the agreed period without notice being required.
Article 4: Price and price changes
- The price is agreed on the basis of the currently valid tariffs set by the entrepreneur.
- If, after the price has been set, additional costs arise due to an additional burden on the part of the entrepreneur as a result of an increase in charges and data directly related to the place, the means of accommodation or the holiday maker, these can be passed on to the holiday maker even after the conclusion of the contract be passed on.
Article 5: Payment
- The holidaymaker must make the payment in euros, unless otherwise agreed, within the agreed deadlines.
- If the booking was made more than six weeks before the arrival date and the holiday maker, despite a prior written reminder, does not meet his payment obligation within a two-week period of receipt of the written reminder, or does not do so in an appropriate manner, the entrepreneur is entitled to terminate the contract with immediate effect to cancel, without prejudice to the entrepreneur's right to full payment of the agreed price.
- If the entrepreneur is not in possession of the entire amount due on the day of arrival, he is entitled to deny the holidaymaker access to the premises, without prejudice to the right of the entrepreneur to full payment of the agreed price.
- The extrajudicial costs rightly incurred by the entrepreneur after a notice of default are borne by the holidaymaker. If the total amount has not been paid on time, the statutory interest rate will be charged on the outstanding amount after a written request for payment.
Article 6: Cancellation
- Our guests are advised to take out cancellation insurance in advance.
- Some credit cards have automatic travel cancellation insurance. It would be advisable for the holiday maker to clarify this with his credit card company beforehand.
Article 7: Use by third parties
- Use of a means of accommodation and/or the associated space by third parties is only permitted if the entrepreneur has given his written consent.
- Consent may be given subject to certain conditions which, if so, shall be set out in writing in advance.
Article 8: Early departure of the holiday maker
The person seeking relaxation must pay the full price for the agreed tariff period.
Article 9: Interim termination by the entrepreneur and eviction in the event of culpable non-or Malpractice and/or a Tort
- The entrepreneur can terminate the contract with immediate effect:
a) if the holiday maker, co-holiday maker(s) or a third party(s) fails to comply or fails to adequately comply with the obligations under the contract, the rules in the related information and/or government regulations, despite prior written warning comply(s) to such an extent that the entrepreneur cannot reasonably be expected to continue the contract;
b) if the holiday maker, despite prior written warning, bothers the entrepreneur and/or fellow holiday makers, or poisons the good atmosphere on the premises or in the immediate vicinity of the premises.
c) if the holidaymaker, despite prior written warning, disregards the purpose of the site by the way in which he uses the site and/or his means of accommodation.
d) if the means of accommodation of the person seeking relaxation does not meet the generally recognized forms of security.
- If the entrepreneur wishes an interim termination and eviction, he has to let the person seeking relaxation know by personally handing over a letter. In this letter, he has pointed out to those seeking relaxation the possibility of submitting the dispute to the conflict commission. Furthermore, he has to inform the person seeking recreation which deadline, which is described in Article 14 paragraph 3, has to be observed. The written warning can be omitted in urgent cases.
- After termination, those seeking relaxation must ensure that their place and/or the accommodation is/are cleared and that the premises are left as soon as possible, but no later than within 24 hours.
- If the holidaymaker fails to vacate his place, the entrepreneur is entitled to vacate the place in accordance with Article 10, paragraph 2. 5. In principle, those seeking relaxation remain obliged to pay the agreed tariff.
Article 10: Eviction
- When the contract is terminated, the holiday maker must leave the site empty and completely tidy and in its original condition by the last day of the agreed period.
- If the holiday maker does not remove his means of accommodation, the entrepreneur is entitled to vacate the place at the expense of the holiday maker, upon written request and subject to a period of seven days starting on the date of receipt of the written request, without prejudice to the provisions of Article 9, paragraph 2 and 3. Any accommodation costs, to the extent reasonable, shall be borne by the holiday maker.
Article 11: Legislation and Rules
- The person seeking relaxation must ensure at all times that the means of accommodation he has parked meets all environmental and safety requirements, both internally and externally, which the authorities or the entrepreneur (can) place on the means of living as part of the environmental measures for his operation.
- The entrepreneur is obliged to observe the provisions of the EFCO charter entitled "Control of external risks in camping operations". The content of the charter can be consulted in the publicly accessible part of the RECRON site (www.recron.nl).
- LPG systems are only allowed on the site if they are in motor vehicles that have been approved by the motor vehicle registration office in Luxembourg.
- If the recreational occupant is required to take preventive measures by virtue of municipal fire safety-related regulations, for example, ensuring that an approved fire extinguisher is available, the recreational occupant must strictly comply with such regulations.
Article 12: Maintenance and installation
- The entrepreneur is obliged to keep the leisure area and the central facilities well maintained.
- The person seeking recreation is obliged to maintain and care for the accommodation they have parked and the associated space in such a way that their condition does not change.
- The holiday maker, fellow holiday maker(s) and/or third party(s) are not allowed to dig, cut down trees, trim bushes, install antennas, erect fences or partitions on the premises without the prior written consent of the entrepreneur, or attach or construct buildings or other facilities of any kind to, on, under or around the accommodation.
- The person seeking relaxation is responsible at all times for ensuring that the means of accommodation and the facilities referred to in paragraph 3 remain transportable.
Article 13: Liability
- The legal liability of the entrepreneur for damage other than personal injury and damage resulting in death is limited per incident. The entrepreneur is obliged to take out insurance against this.
- The entrepreneur is not liable for an accident, theft or damage on his premises, unless this is the result of defects for which the entrepreneur is responsible.
- The entrepreneur is not liable for the consequences of extreme weather conditions or other forms of force majeure.
- The entrepreneur is liable for disruptions in his part of the supply facilities, unless it is a case of force majeure or these disruptions are related to the part of the line used by the holiday maker.
- The holiday maker is liable for disruptions in the part of the service facilities that he uses himself, unless it is a case of force majeure.
- The holiday maker is liable to the entrepreneur for damage caused by the performance or omission of actions by himself, the fellow holiday maker(s) and/or third parties, insofar as the damage is caused to the holiday maker, the can be credited to fellow holidaymakers and/or third parties.
- The entrepreneur is obliged to take appropriate measures after the holiday maker has reported to him that other holiday makers have harassed him.
Article 14: Conflict settlement
- The judgments of the Disputes Committee are binding for the holiday maker and the entrepreneur.
- Luxembourg law shall apply to any dispute relating to the contract. Only the Disputes Commission or a Luxembourg court is authorized to take cognizance of these conflicts.
- In the event of a dispute concerning the execution of this contract, the dispute must be submitted to the Entrepreneur in writing or in another form to be determined by the Disputes Committee no later than 12 months after the date on which the holiday maker submitted the complaint to the Entrepreneur will. If the entrepreneur wants to submit a dispute to the disputes committee, he must ask the holiday maker to state within five weeks whether he wishes to appear before the disputes committee or not. At the same time, the entrepreneur must announce that after the above-mentioned period has expired, he is free to take the dispute to court. In those places where the terms speak of a disputes commission, a dispute can be submitted to the judge. If the holidaymaker has submitted the dispute to the disputes committee, the entrepreneur is bound by this decision.
- For the handling of conflicts, reference is made to the Rules of Procedure of the Conflict Committee for Leisure and Recreation (Reglement Geschillencommissie Recreatie). The Disputes Committee has no authority to hear a dispute relating to illness, personal injury, death or non-payment of an invoice not related to a substantive claim.
- A fee is payable for handling a dispute.
Article 15: Changes
Changes to the terms and conditions can only be made in consultation with the consumer organisations, which in this case are represented by the ANWB and the consumer association.